White-Label AI Voice & Support Agents for MSPs
MSPs already run the helpdesk, the phones, and the client relationship. AgentCX Labs lets you resell AI agents that triage calls, deflect tier-1 tickets, and follow up after hours — as a branded line item on the same invoice.
What gets in the way today
Tier-1 volume eats your margin
Password resets, status checks, and scheduling consume the cheapest labour you have. AI agents deflect them without hiring.
After-hours coverage is expensive
24/7 answering typically means an answering service you don't control. A branded AI agent covers nights and weekends at per-minute cost.
Recurring revenue needs new lines
AI agents are a natural MRR add-on to managed voice and helpdesk contracts — if you can bill and report on them.
What you get with AgentCX Labs
Client portal under your brand
Each client gets a branded dashboard on your domain with transcripts, outcomes, and usage they can trust.
Multi-tenant by design
Isolated workspaces per client — separate data, prompts, numbers, branding, and billing.
Triage and deflection
Voice, SMS, and WhatsApp agents handle intake, qualify urgency, and hand off with context to your techs.
Provider choice per client
NLPearl, Retell, Vapi, or ElevenLabs — matched to language coverage, latency, and price at volume.
Reporting clients pay for
Containment rate, cost per resolved conversation, and channel mix — the numbers that justify the retainer.
Compliance-ready hosting
US, UK, and EU deployment options plus native hosting for enterprise resellers.
The economics
Depending on provider and volume
Or bundled into managed-service MRR
Branded tenant, live agent, your domain
See the full breakdown in our AI voice agent pricing guide.
Common questions
Yes. Agents capture intake details, qualify urgency, and transfer or escalate with full context and transcripts.
No. It runs as the conversational front door and integrates with the tools your clients already use.
Stripe is built in, so you can bundle it into managed-service MRR or bill per-minute usage with your own markup.
Yes — every tenant carries its own branding, domain-level presentation, and isolated data.
Other ways teams resell with us
Add branded AI voice, SMS, and WhatsApp agents to your VoIP or UCaaS offer. Multi-provider, multi-tenant, Stripe-billed, with US/UK/EU hosting options.
Replace seats with AI at call-center volume, across multiple providers.
Launch a branded AI agent offer for your client base in minutes.
See it under your own brand.
Book a walkthrough and we'll show you the multi-tenant, multi-provider platform with your logo on it.