Data Deletion Instructions
Last updated: September 28, 2026
AgentCX Labs (operated by TJS Ventures LLC) respects your right to request deletion of your data. This page explains what data we hold and how to request its deletion, including data we receive through Meta's WhatsApp Business Platform.
What data we hold
For businesses using AgentCX Labs: WhatsApp Business Account details (account ID, phone number ID, verified business name, display phone number), message templates, and logs of WhatsApp API activity.
For people who receive messages from businesses using AgentCX Labs: phone numbers, message IDs, and message delivery logs.
How to request deletion
Email vincent@agentcxlabs.com with the subject "Data Deletion Request". Include the phone number or WhatsApp Business Account the request relates to, and the business name if applicable.
What happens next
- We confirm receipt of your request within 3 business days.
- We verify the request and delete the relevant data within 30 days.
- We email you confirmation once deletion is complete.
- Some records may be retained where required by law, and will be deleted when that obligation ends.
Self-service for AgentCX Labs clients
Businesses can remove a connected WhatsApp number at any time in the AgentCX Labs platform under Settings > Integrations > WhatsApp Business by deleting the connection. This stops all access to that WhatsApp Business Account.
Contact
Vincent Lozada, Director of Customer Success, vincent@agentcxlabs.com